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With tax season underway, Liberty Tax is at its peak

Posted: February 24, 2014 2:00 a.m.
Updated: February 24, 2014 2:00 a.m.

From left, Liberty Tax staff members - Marivy Molina, Marketing Executive, Ritu Khadiya, Owner, and Suzie Nguyen Office Supervisor.

 

With the IRS Tax filing deadline just around the corner, many taxpayers are working to submit on time.

Liberty Tax, one of the largest tax-preparing franchises in the United States, is already at its peak.

With two locations in the Santa Clarita Valley, owner Ritu Khadiya and her team of tax preparers are working diligently to help taxpayers file on time.

“For us, the peak has already started,” Khadiya said. “We started preparing in November of last year for people coming in now.”

Khadiya, a Santa Clarita Valley transplant originally from North Carolina, succeeded ownership of the Bouquet Canyon Road location two years ago.

After acquiring a second location, inside of the Wal-Mart Supercenter on Kelly Johnson Parkway, there are now 15 tax-preparers combined.

Khadiya and her staff are well-educated on current tax preparing protocol.

“We give rigorous training to our preparers,” Khadiya said. “And come January 15, they are all ready to do the taxes.”

As a franchise, Liberty Tax provides training programs for the employees.

“Liberty Tax has a tax school, and they have a training which we hire preparers out of,” Khadiya explained.
One thing Khadiya boasts about her current employees is that they are all local.

“All our preparers are from Santa Clarita,” Khadiya said.

Because tax preparing can be a bit cumbersome at times, and tiring and stressful, she said, her employees have the flexibility to create their own schedules.

However, since the offices take walk-in customers, the tax-preparers must be ready at all times.

“We are a walk-in office, people can walk in and we have tax preparers at all times,” Khadiya said. “If we, for some reason, don’t, then every one of our tax preparers are on-call. So if I get an overload, all of my preparers know that they need to come in.”

Liberty Tax does take appointments as well.

Still, there are always customers who come in close to deadline.

“For last-minute filers, they just need to bring in all their paperwork like W-2 or 1099 forms, just any information that we can use,” Khadiya said.

Liberty Tax also offers an incentive for using their services.

“The biggest thing Liberty Tax does is, every referral that comes in, we give $50 in cash for the referral,” Khadiya explained. “So for every friend you refer that comes in and gets their taxes prepared by us, we will give you a referral fee.”

On top of the referral program, Khadiya and Liberty Tax are working to help the Santa Clarita Valley’s education programs.

Currently, if a parent with a child enrolled at Albert Einstein Academy for Letters, Arts and Sciences, has taxes prepared by Liberty, the company will donate $50 to the school.

Khadiya is working to get this program expanded to help the Santa Clarita Valley’s school districts.

These programs, as well as successful and efficient services provided help bringing customers year after year.

“At this point, we have 100 percent retention,” Khadiya said. “Up till now, all my previous clients have returned.”

Both locations are working under extended hours, opening at 8 a.m. and closing at 10 p.m. The office hours will extend to 24-hours from April 10-15, as the deadline nears.

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