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Gary Horton: Incompetent staff make it a bad cruise

Posted: March 6, 2013 2:00 a.m.
Updated: March 6, 2013 2:00 a.m.
 

Cruise ships have become popular vacation scenes over the past decade. A chance to leisurely enjoy freedom of the open seas as ship’s staff cater to whims and needs!

Yet, cruising may appear like freedom and fun — until it isn’t. Many have heard about the ill-fated Caribbean cruise liner last month.

A fire disabled the ship’s power systems and the “floating hotel” devolved into a “floating prison” as the hapless vessel floated adrift without engines or electricity for days. Ship’s staff wasn’t up to the task of repairs – which is pause for thought next time one considers booking the next cruise.

Competency, not food or shows, might be the most important choice when choosing your cruise company.

It wasn’t long before physics took control of the disabled vessel as poo literally flowed, as it does, downhill.

Guests on lower decks reported icky stuff seeping down walls into their suites. Folks below set up refugee camps on pool decks to escape the unmitigated purgatory happening below.

After many days the ship was finally towed back to port, but oh, were paying “guests” made to suffer, with no opportunity or ability to escape their capture.

One might think the management would think more of their paying captured… er, customers.

Carrie and I experienced our own cruise nightmare last year.

Like the addrift Caribbean ship, it seemed our ship was staffed without sufficient experienced staff to actually run a complicated vessel.

 Ships, it turns out, are not actually “floating hotels.” Hotels don’t crash into rocks.

Hotels can’t sink. Hotels don’t have engines that fail at your risk of life.

Ships pose greater peril than hotels, and staff therefore needs to be up to the critical tasks.

Our ship’s alarms went off one night at 1 a.m. They wailed for minutes with no word from the captain.

I ran up and down the halls and stairs to find no responding staff. Finally the alarm stopped and a voice came over our P.A. system explaining that “the alarm was an accident and “not to worry.”

An hour later, just as heart rates calmed and sleep returned, the P.A. system again fired up, but this time there was a loud microphone hum and buzz, but no voice.

The hum lasted for minutes, when the sound of hands fidgeting with the microphone humorously joined in on the chorus microphone noise.

Time passed, as foreign voices fretted back and forth about how to turn the public address system off. Finally, someone figured out to either yank the mic off the wall or simply unplug it.

The humming went dead and we never heard another word about it. Perhaps the Bell Captain or dish washer was running the ship that night.

Excrement didn’t run down the walls on our ship, but incompetence ran with abandon.

“Cruise” turns to “curse” once incompetence hits the props. And incompetence turns paying passengers into prisoners — and there’s no escaping the trauma or degradation until the ship’s operator finally lets you off the gangway to real freedom.

There’s an unsettling similarity between incompetently managed cruises and our incompetent malaise in Washington, as our “Representatives,” (think Titanic staff) and our President, (think band leader on the Good Ship Lollipop), fidget with political talking points while bedlam breaks out in the control room of our nation.

The national ship may be listing, but these guys remain content to drag us against the rocks with their self-made sequestration. There’s fire in our engine room and they say, “What We Worry? — The economic motors are STILL running, AREN’T THEY?”

All the while, our American quality of life sinks deeper in economic poo, as those in the mid and lower decks face an inequality that stinks.

Our lower economic decks reek, yet for all practical purposes there’s little paying passengers aboard Cruise Ship America can do to change the ship’s course.

Alarms clamor, unattended by staff, and there’s no apparent way for many or most to escape the troubled vessel.

You and I “get even” with a poorly run cruise line by never booking with them again.

Yet voting on Cruise America works only slightly the same in Gerrymandered America, as maybe votes can change things and maybe they can’t, depending on your district.

Still, we’re compelled to pay taxes like boarding tickets year in and year out, no matter how bad the ride. And there’s no disembarking — ever — and if you don’t pay for next year’s voyage you’ll be tossed in the ship’s brink, too.

Americans have become forced passengers on an incompetent cruise, with fires in the hold, bozos at the helm stations and the ship’s crew unable or unwilling to adequately respond to dangers ahead.

It can be a terrifying ride for those without economic helicopters to sprint them away.

And this, from cruise ship, “Land of the Free.”

This is pause for aggravating thought when you book your next mandatory ticket come tax time.

You “pay and pay, but have little say.” As always in these cases, it’s high time to again fire the deck hands.

Gary Horton is a Valencia resident. “Full Speed to Port!” appears Wednesdays in The Signal.

Mar. 6, 2013 02:00a.m. EST Gary Horton: Incompetent staff make it a bad cruise The Signal

Cruise ships have become popular vacation scenes over the past decade. A chance to leisurely enjoy freedom of the open seas as ship’s staff cater to whims and needs!

Yet, cruising may appear like freedom and fun — until it isn’t. Many have heard about the ill-fated Caribbean cruise liner last month.

A fire disabled the ship’s power systems and the “floating hotel” devolved into a “floating prison” as the hapless vessel floated adrift without engines or electricity for days. Ship’s staff wasn’t up to the task of repairs – which is pause for thought next time one considers booking the next cruise.

Competency, not food or shows, might be the most important choice when choosing your cruise company.

It wasn’t long before physics took control of the disabled vessel as poo literally flowed, as it does, downhill.

Guests on lower decks reported icky stuff seeping down walls into their suites. Folks below set up refugee camps on pool decks to escape the unmitigated purgatory happening below.

After many days the ship was finally towed back to port, but oh, were paying “guests” made to suffer, with no opportunity or ability to escape their capture.

One might think the management would think more of their paying captured… er, customers.

Carrie and I experienced our own cruise nightmare last year.

Like the addrift Caribbean ship, it seemed our ship was staffed without sufficient experienced staff to actually run a complicated vessel.

 Ships, it turns out, are not actually “floating hotels.” Hotels don’t crash into rocks.

Hotels can’t sink. Hotels don’t have engines that fail at your risk of life.

Ships pose greater peril than hotels, and staff therefore needs to be up to the critical tasks.

Our ship’s alarms went off one night at 1 a.m. They wailed for minutes with no word from the captain.

I ran up and down the halls and stairs to find no responding staff. Finally the alarm stopped and a voice came over our P.A. system explaining that “the alarm was an accident and “not to worry.”

An hour later, just as heart rates calmed and sleep returned, the P.A. system again fired up, but this time there was a loud microphone hum and buzz, but no voice.

The hum lasted for minutes, when the sound of hands fidgeting with the microphone humorously joined in on the chorus microphone noise.

Time passed, as foreign voices fretted back and forth about how to turn the public address system off. Finally, someone figured out to either yank the mic off the wall or simply unplug it.

The humming went dead and we never heard another word about it. Perhaps the Bell Captain or dish washer was running the ship that night.

Excrement didn’t run down the walls on our ship, but incompetence ran with abandon.

“Cruise” turns to “curse” once incompetence hits the props. And incompetence turns paying passengers into prisoners — and there’s no escaping the trauma or degradation until the ship’s operator finally lets you off the gangway to real freedom.

There’s an unsettling similarity between incompetently managed cruises and our incompetent malaise in Washington, as our “Representatives,” (think Titanic staff) and our President, (think band leader on the Good Ship Lollipop), fidget with political talking points while bedlam breaks out in the control room of our nation.

The national ship may be listing, but these guys remain content to drag us against the rocks with their self-made sequestration. There’s fire in our engine room and they say, “What We Worry? — The economic motors are STILL running, AREN’T THEY?”

All the while, our American quality of life sinks deeper in economic poo, as those in the mid and lower decks face an inequality that stinks.

Our lower economic decks reek, yet for all practical purposes there’s little paying passengers aboard Cruise Ship America can do to change the ship’s course.

Alarms clamor, unattended by staff, and there’s no apparent way for many or most to escape the troubled vessel.

You and I “get even” with a poorly run cruise line by never booking with them again.

Yet voting on Cruise America works only slightly the same in Gerrymandered America, as maybe votes can change things and maybe they can’t, depending on your district.

Still, we’re compelled to pay taxes like boarding tickets year in and year out, no matter how bad the ride. And there’s no disembarking — ever — and if you don’t pay for next year’s voyage you’ll be tossed in the ship’s brink, too.

Americans have become forced passengers on an incompetent cruise, with fires in the hold, bozos at the helm stations and the ship’s crew unable or unwilling to adequately respond to dangers ahead.

It can be a terrifying ride for those without economic helicopters to sprint them away.

And this, from cruise ship, “Land of the Free.”

This is pause for aggravating thought when you book your next mandatory ticket come tax time.

You “pay and pay, but have little say.” As always in these cases, it’s high time to again fire the deck hands.

Gary Horton is a Valencia resident. “Full Speed to Port!” appears Wednesdays in The Signal.

Copyright 2011 MorrisMultimedia . All rights reserved. This material may not be published, broadcast, rewritten or redistributed

Comments

sameplacesamething: Posted: March 6, 2013 8:53 a.m.

Just as you have a choice of cruise companies so do you have a choice of nations. Show your disgust by no longer paying taxes to your current nation. It is time to no longer Cruise America. Canada is nice but not so different. Europe is a disaster but your money goes a long way. There are many nice island countries if your wallet supports the cost. Latin America has many growing countries.

You have options exercise them!


Dumbounded: Posted: March 6, 2013 10:40 a.m.

You had a bad cruise because an alarm went off....once? Boy, I would hate to vacation with you with such a low threshold of what a good time is or isn't. But of course, you're a liberal so that explains it all.


LADIMAS: Posted: March 6, 2013 11:59 a.m.

"You had a bad cruise because an alarm went off."

"But of course, you're a liberal so that explains it all."

A very profound post Dumb, HAHA, so that explains your post,
your a conservative !!!!!!!!!!!!!!!!!!!!!!!!!!


Dumbounded: Posted: March 6, 2013 12:10 p.m.

Clever retort. Next time may I use some of your material?


philellis: Posted: March 6, 2013 12:17 p.m.

LADIMAS, you seem surprised that a conservative would write a profound post, but I am sure that DB appreciated your acknowledgement. BTW, the contraction for "you are" is "you're."


whataplace: Posted: March 6, 2013 5:28 p.m.

All the more reason to do day trips this summer. Go the pier in Santa Barbara and have lunch. Go to a lake. Go to Solvang and buy some cheese and wine. You can stop at the Casino up there too. Go a little farther and wander around San Diego or San Francisco.

Unplug the phone. Don't answer the door. Go to the show. Treat yourself to some of the new restaurant's in town.


Indy: Posted: March 6, 2013 5:39 p.m.

Gary,

Thanks for the commentary but the reality is that the quality of people we elect to public office is for the most part, poor.

Our selection process channeled by the media simply doesn’t convey enough background information regarding a candidate to really see if they possess any content expertise in areas like management, budgeting, or economics let alone science and technology.

From what I see from the last legislative election, is that we get candidates that are ‘party backed’ and who seek recommendations from other party members.

It’s one of the reasons I didn’t vote for any of the CA legislators since the little of amount of information presented, none of them looked qualified to sit on top of billions of dollars of tax revenue.

Sadly, all we are people that are good at reciting their respective folklore and ideology as a proxy for real leadership skills. In other words, rather than getting people that will seek the content expertise to address our problems, we get people ‘expert’ in blaming the ‘other party’ and just feeding the ideology bases of both parties.

We’ve seen this of late with politicians either fear mongering on the proposed budget cuts or simply saying we are ‘over spending’ ‘after the fact’ with no attempt to ‘educate’ the public as to why we’re over spending.

To be honest Gary, I’m not sure where we go from here in trying to find qualified people.

The ‘for profit’ media likes to print ‘feel good’ articles to insure their readers ‘feel good’ and thus support their advertisers.

Politicians want ‘feel good’ recitals to their bases and to their respective lobbyist that make them ‘feel good’ for votes and money respectively.

And while we no doubt have many qualified people working in the US who are knowledgeable in the areas I noted, who would want to run and be denigrated by nonsense about themselves based on ideology?

For most of our history, we could ‘get by’ with people willing to stroke our patriotism and support our folklore since we had plenty of resources and the ‘waste’ of same was tolerable. But that’s no longer the case.

Today, decisions being made will effect far far into the future. And trying to get rational discussions that don’t map folklore or ideology are just ‘nonstarters’ for anyone else thinking of holding public office…
So while it’s true that poor services from a cruise line allows you to no longer use them, our political process is just a revolving door of people unqualified to management government effectively.

Perhaps our only hope to change this is to require the media to do more than simply recite ‘press releases’ regarding a candidates’ qualifications. But even that might not be enough since in fairness to the public; it’s difficult to judge someone on something if they themselves don’t have the skills to compare.

Perhaps testing in the same manner as required of our students might help . . .

But you’re a businessman, what are your recommendations?


philellis: Posted: March 7, 2013 11:19 a.m.

Our selection process channeled by the media simply doesn’t convey enough background information regarding a candidate to really see if they possess any content expertise in areas like management, budgeting, or economics let alone science and technology.


WIndy, are you suggesting that legislators cannot vote on something unless that have proven capabilities in the subject matter? This would lead to only permitting lagislators who are MD's to vote on medical issues, but then perhaps we should require that they must have a specialization in the specific issue. Only CPAs or economists should be permitted to vote on tax issues, but they must be vetted first so we are not duped into voting for a Keynesian economist. I don't know about you, but this scenario sounds unworkable. I would prefer to elect a represenative who has the same values that I have - or at least as close as I can find.


Indy: Posted: March 7, 2013 11:40 a.m.

Poster wrote: I would prefer to elect a represenative who has the same values that I have.

Indy: Here in lies the dilemma that sadly is exploited by people wanting to get elected by appealing to our ‘values’ and leaving us wanting for any type of rational behavior once their sitting in our elected bodies.

On far too many issues today, we have politicians that play to ‘beliefs’ and ignore subject matter experts.

But the fault goes further in that the media tends to recite the ‘beliefs’ as well and rarely gives its readers any real back story, context, or just simple facts.

From what I can see in watching politics for decades, is that politicians get elected by telling people want they want to hear that usually gets to a folklore/ideology/patriotic recital that seldom addresses reality.

In other words, you don’t get elected by telling people the hard facts.

And thus we see this in so many issues like:

- immigration reform – that doesn’t address why people are migrating
- budget reform – that doesn’t address the ‘demands’ that people make on government
- promoting growth – that doesn’t address economic scarcity
- energy independence – that doesn’t see the big picture with respect to our own resources

Thus, we stay locked in crisis after crisis after crisis and will be facing even more crisis since none of the current ‘political solutions’ deal with reality.

The only real hope is the media but they suffer the same malady in that they want to please readers and advertisers many of whom don’t want to hear the reality either.

It’s hard to believe that in a nation that promotes ‘quality education’ that we end up using so little of it to solve our problems . . .

So we left with forums like this and social media where you can address reality and we can see how painful that is . . . but we haven’t any choice.

Elect your leaders on values if you wish but you can see that’s not working out well.

We have the talent in America to do much much better but we need to ‘demand’ solutions that address our problems rationally realizing that some sacrifice is required for long term prosperity.


old49er: Posted: March 7, 2013 4:26 p.m.

"and if you don’t pay for next year’s voyage you’ll be tossed in the ship’s brink, too."

Question: WTH is a "ship's brink"?

I've heard about being thrown in the ship's brig, but never a "brink".



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