View Mobile Site

Ask the Expert

Signal Photos


Spa to honor gift cards

Owner to help customers who can’t travel out of area to previous tenant’s other locations

Posted: November 9, 2012 2:00 a.m.
Updated: November 9, 2012 2:00 a.m.
Eric Smith is the owner of the Ivy Day Spa in Valencia. Eric Smith is the owner of the Ivy Day Spa in Valencia.
Eric Smith is the owner of the Ivy Day Spa in Valencia.

When Eric Smith was approached to buy the location of a former day spa on Town Center Drive in Valencia last December, he said some 50 jobs were on the line as the former business prepared to shut down the location.

Unfamiliar with Santa Clarita at the time, he took the plunge and privately financed the purchase, taking over on Dec. 17, 2011. Smith immediately moved into the Hyatt Regency Valencia hotel to remodel the spa and opened as Ivy Day Spa a few weeks later.

Customers of the former spa, Glen Ivy, however, were upset at the time that the former business continued selling gift cards up until Dec. 13 without notifying them the local business would close.

The chain paid the new spa, Ivy Day Spa, to honor existing certificates, but only for 90 days through last March 13. After that, customers could only redeem their gift certificates in Brea and Corona, 70 to 90 miles away from Santa Clarita, respectively.

Some customers are still unhappy that they’re left holding certificates they aren’t able to use, Smith said.

Many people were upset that they spent hard-earned money to buy gift certificates that now can’t be used locally. Some are upset at Ivy Day Spa, but shouldn’t be, Smith said.

“People got stuck in the middle between the whole change-over,” he said.

In response to customer ire, Smith has decided to offer customers stuck holding gift certificates from the former business credit on services at Ivy Day Spa.

“I can’t actually honor all the gift cards outright at 100 percent. There are thousands of dollars out there in Glen Ivy gift cards. I’d go out of business,” Smith said.

But, he will give them close to full credit on any outstanding gift cards for the former spa. Basically, the credit allows certificate holders to receive a discount off each of their future visits until they eventually are able to redeem the majority of their old gift cards, he said.

Exchanging credit helps Ivy Day Spa stay in business by not redeeming all of the gift cards fully at one time, but also helps those who are stuck with gift cards they can’t use, he said.

Smith invites customers holding the old certificates to call him personally and he said he’ll help them by setting up credits they can redeem at Ivy Day Spa.

The Ivy Day Spa is located at 24320 Town Center Drive, Valencia, a few doors down from BJ’s restaurant. Customers may also call 661-260-1244.



Commenting not available.
Commenting is not available.


Powered By
Morris Technology
Please wait ...