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Cleaner earns award for growth

Posted: September 4, 2012 2:00 a.m.
Updated: September 4, 2012 2:00 a.m.

Valencia-based ServiceMaster by Master & Sons is recognized as the 2011 Franchise of the Year. From left, Gerald Brown, Pam Brown, Vicki Brown, president Norb Brown, Chuck Tolentino of Farmers Insurance vendor programs, Ron Castrillo, Malorie Turner and Mike Turner.

ServiceMaster by Master and Sons, a disaster-restoration and residential and commercial cleaning company, was honored as the Franchise of the Year last week by Farmers Insurance officials who flew out from Memphis, Tenn.

Nominated by Rick Kwak, the insurance company’s national property vendor program coordinator, owner Norb Brown said he was stunned to receive the national recognition.

“Norb is among one of 600 from across the country who do work with Farmers,” said Kevin Bloomfield of Farmers. “Both of our companies have the goal of getting the homeowner back into house as quickly as possible and back to pre-loss condition.”

Just as Brown was grasping the significance of the honor, he was notified that the company he owns with his wife, Vicki, also earned the 2011 ServiceMaster Achiever Award, placing his firm in the first level of the selection process for the company’s Marion E. Wade ServiceMaster award.

Named for the founder of ServiceMaster, the Marion E. Wade award is the company’s highest honor to franchise owners who have met a variety of criteria, including a minimum revenue amount and annual growth rate of at least 10 percent.

But the local Santa Clarita-based franchise has grown far greater than the minimum amount.

ServiceMaster by Master and Sons began in 2000 after Brown purchased the franchise from its previous owner. In the past year, however, the business grew by 40 percent, prompting it to acquire a 12,000-square-foot building in Valencia this past March, Brown said. The company also has a location in the Antelope Valley and services residents and businesses in the San Fernando Valley.

Together with his wife, the couple grew the business from a small two-person shop into a company that owns some 30 trucks, grosses $3.5 million to $4 million in business and employs 50 people in Santa Clarita and another 20 in the Antelope Valley.

“I’m humbled by the award,” Brown said. “I can’t get over it being awarded.”



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