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Chevy provides service while you sleep

Posted: November 12, 2008 10:57 p.m.
Updated: November 13, 2008 4:59 a.m.

Steve Jolly removes a gas tank at Power Chevrolet on Oct. 15. Chevrolet was the first to offer overnight repair in the Santa Clarita Valley, allowing customers to drop off their vehicle at night and pick it up the following morning so they don't have to lose work or weekend time getting their vehicle repaired.

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While fewer people are buying new cars in the face of a crippled economy, more auto owners are servicing the cars they own.

Reacting to an increase in service requests, Power Chevrolet of Valencia introduced "Service while you sleep. For all makes and models," and has reaped the benefits.

"We have a lot of commuters in Santa Clarita and they have a hard time dropping their vehicles off during work hours," Service Manager Henry Garjalian said.

While the idea is not completely original, Marjalian believes it is one of the first of its type in the Santa Clarita Valley.

"So far so good," he said. "We're having a lot of new customers we've never seen before."
Power's service department hired six additional evening staff including a cashier, advisers, and technicians.
"We have knowledgeable techs and keep a full inventory," Marjalian said, and added that on some nights business can get pretty busy.

Owners can drop off any make or model vehicle anytime between 5 p.m. and 9 p.m. on weekdays. Only quick and light services are available, such as fluid changes and brake checks. Technicians work through midnight until the work is done. A rental car or shuttle service is provided to take the vehicle owners home and bring them back in the morning.

"I'm happy with it," longtime customer Kathy Purviance of Santa Clarita said. "It's convenient. I go to work early and sometimes I have to stay late because of my position."

"Word is spreading," Garjalian said. "Customer count has gone way up."

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