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Where success is no accident

Construction: Valencia branch of Paul Davis Emergency Services franchise provides disaster cleanup

Posted: January 26, 2012 2:00 a.m.
Updated: January 26, 2012 2:00 a.m.

Susan and Joel Moss recently opened Paul Davis Emergency Services to serve customers in the Santa Clarita Valley.

It may be unfortunate, but water and fire accidents don’t stop when a recession hits. That’s what Santa Clarita residents Joel and Susan Moss realized after Joel’s general construction company had to shift gears.

“Additions and remodeling had tapered off significantly,” Joel Moss said. “We were looking for an area that we could be of a service to our community and something a little more stable.”

So Moss looked into starting a Paul Davis Emergency Services franchise, which would eventually become one of 275 in the country since the company was established in 1966.

In November 2011, Moss attended the month-long Paul Davis owners’ school in Jacksonville, Fla., an intense course on property disaster cleanup and reconstruction.

Paul Davis Emergency Services of Valencia is an independent franchise, and Moss said “corporate lets me operate autonomously.”

“I feel a lot of support from the company,” Moss said. “but they’re not in my business every day.”

The most common calls have been water-related, he said, from large water leaks to smaller leaks that went unnoticed and turned into mold.

The company’s client pool growth can be attributed to the relationships the Mosses have already established in the community, he said. Moss brings 23 years of contracting experience to the new franchise, while his wife Susan has 20 years of experience in the insurance business and is currently working toward an MBA from LaVerne University.

The franchise is an appropriate joint venture for the couple – their relationship began 10 years ago after Susan called Joel at 2 a.m. for help cleaning up water damage in her home.

“She’s been a huge driving force, done a lot of research,” Moss said.

That drive paid off almost immediately Before heading back west from the owners’ school in November, the couple visited family in New York, but then their breathing period was over.

“The day we got (home), I got a call for water damage,” Moss said.

Since then, the couple has been taking calls and working every day on growing the business, which uses local subcontractors and currently employs one full-time technician, plus the Mosses.

Paul Davis Emergency Services is located at 26724 Oak Ave., Unit B in Santa Clarita and can be reached at (661) 310-0884.

More information can be found online at


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