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This just in from Providence Holy Cross Medical Center

Two Providence Health & Services Nurses Named Hospital Heroes

Posted: November 15, 2011 3:07 p.m.
Updated: November 15, 2011 3:07 p.m.

LOS ANGELES - To their colleagues, Pam Quilliam and Marianne Ayala are quiet heroes, showing the deepest compassion for each patient as they would their own family members.

Quilliam, an emergency department nurse at Providence Saint Joseph Medical Center, and Ayala, manager of palliative care and hospice at Providence Little Company of Mary Medical Center Torrance, were honored by the Hospital Association of Southern California as two of the nine Hospital Heroes named across the advocacy organization's six-county region.

This year's awards focused on caregivers who take the time to "see things through the eyes of patients and their families."

Among those also honored were nominees Rabbi Sara Berman, a chaplain at Providence Tarzana Medical Center; David Hanpeter, M.D., a trauma surgeon at Providence Holy Cross Medical Center; and Justin Joe, supervisor of the Community Health Insurance Program at Providence Little Company of Mary Medical Center San Pedro, which provides children access to low-cost or free primary care.

"Everyone is awed by Pam and Marianne, and all our nominees, and how they live our mission of outreach to the most vulnerable," said Michael Hunn, senior vice president and chief executive, Providence Health & Services, Southern California.

"These heroes were nominated by their managers for their outstanding care, and especially for the compassion they show to all their patients in what can be very challenging circumstances."

HASC held its sixth annual Hospital Hero Awards Friday, Nov. 11, at the Marriott Los Angeles Downtown Hotel. The program honors outstanding achievements at hospitals in the HASC region, which covers Los Angeles, Orange, San Bernardino, Riverside, Ventura and Santa Barbara counties.

The event provides hospitals an opportunity to identify, recognize and reward excellence in providing health care. Proceeds from the event benefit the National Health Foundation.

Ayala, a nurse for 30 years, provides care and support for critically ill patients and their families. She is a strong advocate for compassionate nursing care and a limitless source of information and inspiration for her hospital colleagues.

In nominating Quilliam, Kevin Traber, the hospital's director of emergency and cardiovascular services, recalled her outreach to grieving families and downtrodden patients, all among the stream of patients that come through the emergency department each day.

"Every patient," she said, "is somebody's father or mother, or their sister or brother."




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