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Nexus builds the mobile office

Posted: June 12, 2011 1:55 a.m.
Updated: June 12, 2011 1:55 a.m.

Brian Castillo, marketing operations manager for Nexus IS Inc., left, poses in the company’s Valencia headquarters with account manager Zack Danna, appearing through a Cisco TelePresence unit from Pleasanton on Monday.

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As businesses abandon the traditional office model — with its desk-bound employees carefully monitored by supervisors — a Valencia company is leading the way in providing the technology solutions that allow a mobile, telecommuting and multiple-location workforce.

“Work is what you do, not where you are,” explained one official with Nexus IS Inc., a privately owned technology-systems integrator that brings innovation to workplace.

Nexus designs voice, video, data and Internet-based communication and networking solutions.

Modern office


For today’s modern “office-less” business operation needs a service tying all its work tools and systems together – phones, Internet connections and applications, computers, databases and more — in a way that allows the systems and tools to connect with each other and all its employees.

Customers are very mobile today. Companies and their employees need to be as well, enhancing the opportunities for a business and its clients to stay in touch.

Located in Valencia, Nexus fulfills that mission.

One of its customers is itself. Since 2004, Nexus has seen a 334-percent increase in revenue, but only a 63-percent increase in employee count, a situation that Dave Elsner, vice president of sales and marketing, attributes to its own products and service.

Earlier this month, it also celebrated passing the $1 billion in revenue since 2004.

“We don’t just sell these solutions; we use them every day in our own business,” Elsner said. “It gives us our experience, expertise and ability to execute.”

Revenue per person increased 170 percent in the past seven years, according to company officials.

Medical practice

Unifying communication systems in a business, Nexus can help a business connect with its customers in innovative ways. Take the medical office as an example.

By linking phone and computer systems so that the two talk to each other, the technology allows a medical office immediate access to a calling patient’s medical records.

The phone system recognizes the patient’s phone number, calls up the information and displays it on a computer screen for the person who answers the phone.

Virtual meetings

For the company with employees spread out across a region or across the country, video conferences are rapidly replacing the in-office meeting, eliminating the cost of air travel or saving driver commute time.

With a suite of video solutions including large-screen television monitors, meetings from conference and board rooms can be held with employees anywhere in the region or country.

Never miss a call

Integrating phone systems and functions also allow company employees to capture every call — especially those all-important calls when one may be away from the office.

For employees working in the field or from home, phone calls can routinely roll over from an office to an employee’s cell phone and literally be answered from anywhere.

Nexus can also link office phone voice mail messages to cell or smart phones so that the employee receives an email showing the name and phone number of a caller.

Upon receipt of the email, the employee can convert that voice mail message alert to a live call-back, returning a caller’s call immediately.

Nexus can adapt its technology integration to both large and small companies, and it works with organizations across the nation.

At one point, it updated the entire communications infrastructure for the Mojave Water Agency.

Origins

Nexus was originally founded in Valencia in 1983. It was then acquired by another company; but in 2004, the core team regained control.

Winning multiple awards, Nexus has worked with Cisco enough that it also won a customer-service excellence award — an honor earned by only the top 15 percent of organizations that partner with Cisco, said Dale Hardy, vice president of operations.

The company has a national presence with operations in Oregon, Washington, Arizona, Nevada, Georgia and North Carolina. Statewide, Nexus also has offices in Irvine, San Diego, Murrieta, Pleasanton and Rancho Cordova.

Of the 425 employees spread around the state and country, 150 work out of the primary office in Valencia. The majority of the seven core business leaders and vice president equity owners, also work out of the Valencia office.

“Our dedication to our customers, associates and partners has helped Nexus achieve an amazing 23 percent annual growth rate over the last five years, during the most difficult economic decline in our lifetimes,” said Deron Pearson, president, CEO and co-founder of Nexus.

Nexus IS Inc. is located at 27202 West Turnberry Lane, Suite 100, Valencia. The company can be reached by calling (877) 286-3987 or at www.nexusis.com.

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