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Letter: Newhall Memorial needs to improve level of care

Posted: June 1, 2011 1:55 a.m.
Updated: June 1, 2011 1:55 a.m.
 

I recently woke at 2 a.m. to the sound of my young child having problems breathing. By the sound he was making, it could not wait until morning. We rushed to Henry Mayo Newhall Memorial Hospital.

Upon arrival, we were checked in by someone sitting behind thick glass, communicating over a speaker.

After filling out paperwork, we saw the triage nurse. She said my son was getting enough oxygen and to wait in the waiting room until called.

The ER was full, and 10 other patients were waiting. The nurse could not tell me how long the wait was, or even if it could be hours.

I took my son and left for Holy Cross, a short 15-minute drive away.

At Holy Cross, we were greeted by a receptionist sitting behind a desk, no thick glass or speakers. The receptionist took my son’s information, slapped a wristband on him and took us to the triage nurse.

The paperwork was completed while my son was assessed. Within five minutes, we saw a doctor who administered medicine to my son. After a half-hour of observation, we were on our way home, and my son was much better. 

There have been too many horror stories about Newhall Memorial to not be concerned. When I read about nurses who are unhappy, below-average ratings and doctors voting “no confidence” in the hospital administration, there are problems here.

Perhaps I caught them on an “off” night or during an unusually busy period. 

Newhall Memorial’s developer, G&L Realty Corp., has gotten its plans approved by the city. 
When will we see the benefit of everything that was approved? 

I am sure we will shortly see construction start on the three approved massive commercial medical-office buildings and two more parking structure monstrosities, one almost three times the size of the one just built.

When can we see the ER staffed appropriately?

We need a better level of care here, and it would appear that the current hospital administration is not making this happen.

Thankfully, Holy Cross is not too far away.

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