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Try a little patience at the DMV

Posted: September 9, 2010 4:55 a.m.
Updated: September 9, 2010 4:55 a.m.
 

I'm 19 years old and a new resident of Santa Clarita. I needed a California ID card and proceeded to the Newhall Department of Motor Vehicles office.

I don't have a car yet, so I needed a ride. My friend dropped me off at the entrance, telling me he would join me in a few minutes.

The line outside had about 20 people, with about another 20 inside. At that point, I told myself to be patient.

My friend showed up half an hour later having been unable to find a parking space. There are about 40 parking spaces for more than 100 cars coming in seeking a parking spot. My friend told me he decided to be patient until a parking spot opened up, and it did.

After 45 minutes in line, I arrived at the window labeled "Start Here." I made my request for a state ID card, and I was handed a form to fill out and some instructions to follow before being called.

The instruction tag read as follows: "Welcome to Newhall DMV. Please have a seat (none were available) and watch for your number to be called." There are about 40 seats for a crowd of more than 200 people.

My number was G051, and the number being called was G020. Again, I said to myself, "be patient." Patient I was. To save your sanity you have to bring a book, homework, iPod or write your grocery list. My number was called about an hour later.

The people were courteous and friendly, but I felt tension in the crowd. You have to give credit to the DMV staff in handling the repetition of their work. Patience is not one of their virtues, and their courtesy skills can be worked on.

Overall, I'm grateful to have obtained my California ID card, and I thank the DMV staff for doing the best that they can.

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