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Time Warner offers free calls to Haiti through Feb.

Posted: January 26, 2010 2:03 p.m.
Updated: January 28, 2010 10:00 a.m.
EL SEGUNDO, Calif. -- Time Warner Cable today announced that all calls placed by its Digital Phone customers to the island of Haiti will be free through February.

Retroactive to Jan. 12, calls to both landline and cellular telephones are included in this program, was suggested by Gary Pullen, a TWC customer service supervisor. 

Pullen, based in Colorado Springs, Colo., said, "In the wake of the disaster in Haiti, I noticed a sharp uptick in customers who were worried about how much their phone bills would be as a result of trying to reach and console friends and family on the ground. I think it's important that we be there for our customers in their time of need."Z

Customers making calls to Haiti during the eligible period do not need to make any changes in order to take advantage of this program, which will cover any Time Warner Cable Digital Phone subscriber.

For customers who have received bills before the implementation of the program, Time Warner Cable will issue credits to their accounts, with no need to call a customer service representative.

Time Warner Cable estimates that the program will provide $200,000 worth of relief to affected customers. This program is for direct dial calls. Calls to operators or directory assistance will continue to be charged at the usual rate.

Time Warner Cable Chief Operating Officer Landel Hobbs said, "My thoughts and prayers are with the people of Haiti as they struggle with this horrific natural disaster. I hope that this program removes a small measure of worry from our customers with friends and family in Haiti, who have plenty to worry about right now. I'm proud of Gary and all of our employees who are demonstrating empathy and caring for our customers with families and friends in Haiti. These efforts exemplify Time Warner Cable's efforts to be a true member of the communities we serve."



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