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Raising the BAR

Posted: August 28, 2009 9:57 p.m.
Updated: August 29, 2009 4:55 a.m.
 
I want to thank Frank Gutierrez of the California Bureau of Automotive Repair (BAR) for helping solve some problems I had with two local automobile dealers.

In the first case, I felt that I had been overcharged in a warranty situation. It's a long story so I will not go into all of it. I told the dealer to do the repairs and I would get the car maker to pay for it.

The dealer said I ordered extra work, which I did not.

I filed a complaint with the Bureau of Automotive Repair, which collected all my paperwork and receipts.

The bureau conducted an investigation and talked with the dealer, which only sent me a check after talking with Mr. Gutierrez of BAR.

My wife took her new car to a different dealer for service and an oil change. They told her the rear shocks were leaking and she needed an alignment and tire balance for safety reasons. That would cost more than $600.

At the next service, we took the car to an independent mechanic and asked them to check the rear shocks. Nothing was wrong with them. Again I filed a complaint with BAR.

Mr. Gutierrez inspected the car and took pictures. He talked with the dealer who charged us $600. The dealer admitted it did wrong.

At this time the paperwork has been sent to Sacramento for further action.

I generally do not like government, but the Bureau of Automotive Repair and Mr. Frank Gutierrez are on the side of the consumer. I thank him and the department for two great jobs.

If you are having problems with a car dealer or any repair shop, check out the State of California Bureau of Automotive Repair.

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