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UPDATE: SCV residents still simmering over Super Bowl TV outage

Time Warner Cable official cites technical issue

Posted: February 3, 2014 10:11 a.m.
Updated: February 3, 2014 3:15 p.m.

SANTA CLARITA - Time Warner Cable officials offered an apology Monday for the blackout that cut off Sunday’s Super Bowl telecast for customers in Southern California, including the Santa Clarita Valley.

Meantime, local residents with basic cable were still simmering mad Monday over the blackout.

The cable company’s California representative, Dennis Johnson, explained the cause of the blackout in an email as: “an issue with a piece of equipment that processes video signals.

“We had teams of engineers working throughout the telecast and they restored the signal as quickly as they could,” he said. “We’re still looking into all the aspects of this issue.”

In a prepared statement, Johnson explained the blackout this way: “Our HD signal remained intact, so most Time Warner Cable viewers were unaffected by a technical issue that caused a loss of our SD (standard definition) signal in Southern California. Our engineers resolved the issue as quickly as possible, and we sincerely apologize for the inconvenience this caused our customers.”

He added: “Most Time Warner Cable viewers watch the HD signal. Because it’s on broadcast, many viewers with HDTVs with digital tuners would have seen the HD signal uninterrupted, so there’s no way to pinpoint the number of people who were watching the SD signal. The SD signal (interruption) was approximately one hour.”

That response did not comfort Valencia resident and Time Warner customer George Hershey.

“It’s un-American,” Hershey said Monday.

“It’s like Christmas without Santa Claus, Thanksgiving without turkey or the Fourth of July without fireworks,” he said the day after missing part of the nation’s biggest football game.

Hershey said televised coverage of the game froze during a commercial featuring a “little girl in a car, looking at her father,” he said. That image remained frozen on the screen, he said.

“So she’s going to very famous.”

Hershey said he missed the game’s half-time show and most of the third quarter.

Then it went out again for 10 minutes, he said.

Barbara Barrick of Saugus also complained about the blackout.

“It was extremely untimely,” she said Monday. “It was very irritating and very frustrating.”

“A month of free service might be something for them to consider,” she said.

Other Santa Clarita Valley residents were also angry over the outage Monday. One poster at put it this way: “At least I was able to find (the game) on Channel 411, but many others did not have the digital channel available. Shame on Time Warner.”
on Twitter @jamesarthurholt





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