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City scores high marks in online feedback

Posted: September 15, 2013 4:00 p.m.
Updated: September 15, 2013 4:00 p.m.

The city of Santa Clarita received high marks from citizens who used its online issue-resolution service in the past year, city officials announced.

The feedback was collected from residents willing to take a survey after using the city’s online eService system, according to Kevin Tonoian, city administrative services and information technology manager.

A little more than 250 residents did so in the past year, he said. That number represented a 23 percent increase in the number of returned survey responses compared to the same period last year.

The city processes in the neighborhood of 17,000 to 18,000 service requests through the eService system in the average year, Tonoian said.

At least 93 percent of survey respondents said the service they received from the city met or exceeded their expectations, that the service was provided in a timely fashion and that employees were courteous in addressing their questions.

The city’s eService allows residents to examine a variety of topics and submit questions to the city regarding programs and services.




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